Foundation · 2 min
What you need to know
When should shipping costs appear?
Show an estimate as soon as enough information is available — often at the cart stage using a postal code or country selection. A shopper who knows the shipping cost before starting checkout is less likely to abandon on seeing it later.
What about tax and international charges?
Show tax in the cart or early in checkout where applicable. For international orders, include any duties or import fees that will apply. A customer who discovers unexpected charges at payment is unlikely to complete the order.
Should free shipping thresholds be visible?
Yes. A clear message showing how much more is needed to qualify for free shipping can increase order value and reduce abandonment.
A quick store check
Complete checkout from a new location and record every cost that appears at each step. Confirm the total shown at the cart matches the total charged at payment.
Foundation · 2 min
Frequently asked questions
Should I offer free shipping to reduce abandonment?
Only if the store’s margins support it. Showing costs clearly and early is the first step; free shipping thresholds can help without eliminating the cost entirely.
Where do I configure shipping rate display?
Use current shipping and pickup documentation and test both domestic and international orders before publishing changes.