Foundation · 2 min
What you need to know
What happens while submitting?
Display a processing state that prevents repeated clicks. Payment and order creation need a reliable mechanism to avoid charging twice, a disabled button alone does not guarantee a single charge.
What should confirmation show?
When the order is confirmed, show an order number, purchased items, total, delivery details and a help route. The confirmation email should include the same verified order facts and a way to correct a problem.
What if the page or email fails?
Check the payment provider and order record before asking the shopper to pay again. If payment succeeded, show the order in the account or provide support with a safe lookup path; resend confirmation after confirming the order exists.
A quick store check
Simulate a slow submission, double tap and missing confirmation page. Verify the order record before telling the buyer to try again.
Foundation · 2 min
Frequently asked questions
Should an account be offered afterward?
It can be optional if the store supports order history. Keep the completed order available to a guest without requiring an account.
Where do I configure order confirmation?
Use verified order guidance and test submission, order records, confirmation pages and messages as one connected flow.