Foundation · 2 min
What you need to know
Who should be allowed to change ecommerce prices?
Only authorized pricing roles or services should change prices, using individual credentials and an auditable workflow.
Should price changes require approval?
Require approval when value, scope, margin risk or customer impact exceeds a threshold; routine changes within rules can use lighter controls.
How should promotions be scheduled?
Define eligibility, products, markets, channels, start and end times, inventory or budget limits, priority and rollback before scheduling a promotion.
How should promotion conflicts be prevented?
Use a promotion engine with explicit stacking and precedence rules, then test overlapping customer, product and time combinations.
How should expired promotions be removed?
Set automatic end times, verify every channel stopped honoring the offer and remove stale banners, codes, feeds and landing-page claims.
How do I prevent incorrect prices from going live?
Validate cost and margin limits, compare change counts and outliers, preview affected offers, use approval and monitor immediately after publication.
How should large price updates be audited?
Record source file, requester, approver, changed fields, old and new values, scope, publication result and rollback evidence.
A quick store check
Run overlapping price and promotion changes in a test environment and verify approval, precedence, timing, and rollback.
Foundation · 2 min
Frequently asked questions
Can a promotion stay active without an owner?
No. Every offer needs commercial ownership, dates and a removal or rollback plan.
Should an emergency price correction wait for a normal meeting?
Use an authorized expedited path with evidence and retrospective review.