Foundation · 2 min
What you need to know
Where do shoppers stop?
Check whether they leave at the cart total, account prompt, address, shipping choices or payment. Each points to a different test. Record the exact device, cart contents and destination needed to reproduce the issue.
What changes after a release?
If conversion drops after a redesign, verify shipping rules, payment integration, error messages, purchase event tracking and the mobile layout. Compare matched traffic and order data before attributing the change to the visual design alone.
How to close the audit?
List each defect with a shopper example, expected outcome, owner and retest date. Fix blockers first and confirm that the order and payment records agree after the change.
A quick store check
Run the same controlled order on desktop and mobile. Record the first mismatch, fix its cause and repeat the exact test.