Foundation · 2 min
What you need to know
How do I choose a shipping carrier?
Compare a carrier’s coverage, services, actual costs, delivery performance, claims process, pickup arrangements and integration quality. Test your typical packed order to the regions you sell to, not just the carrier’s advertised fastest service.
Should I use one or multiple shipping carriers?
One carrier may cover a small store well. More than one carrier can help with destination coverage, pricing or service disruptions, but adds labels, training and reconciliation complexity. Use a second carrier to solve a documented need rather than a default option.
What should I compare between shipping carriers?
Compare a quote and invoice for real packages, delivery estimates, tracking quality, customer support, damage or loss handling, and available pickup times. Review the restrictions relevant to your products and destinations.
Should customers choose the carrier?
Offering a carrier choice can be useful when services have meaningful differences for the customer. Many shoppers care more about arrival date and cost than carrier name. Show understandable service names and estimated dates; keep the carrier name if it helps the customer decide.
What is the difference between a shipping carrier and a shipping service?
A carrier is the company transporting the package. A shipping service is a particular offering from that carrier, such as a standard or faster service. The same carrier may offer several transit times and prices.
Foundation · 2 min
Frequently asked questions
How should standard and expedited shipping be presented?
Show the price and estimated arrival window for each eligible choice. Expedited should reflect the actual service and the store’s preparation time. Do not imply a faster carrier service means the order will be dispatched sooner if the store’s handling time is the same.
Should merchants have a backup carrier?
A second, tested carrier can help when the usual one cannot serve a destination or has a disruption. Establish labels, rates, and pickup arrangements before an incident. Check that an already-dispatched order is not accidentally sent again when switching.