Foundation · 2 min
What you need to know
How do I build a business case for ecommerce migration?
Build the business case by documenting the current problem, its measurable cost, the target outcome, credible alternatives, and the full migration investment. Include transition risk and name the owner responsible for realizing each benefit.
What problems should replatforming actually solve?
Replatforming should solve specific verified constraints, such as unreliable checkout, expensive maintenance, slow releases, or missing market capabilities. It should not be used to hide weak processes or undefined business priorities.
How should migration benefits be measured?
Measure benefits against a pre-migration baseline and an agreed target. Use customer, revenue, operational, reliability, and cost measures that the business can observe after launch.
How should migration costs be estimated?
Estimate discovery, design, implementation, data work, integrations, testing, training, parallel operation and stabilization support. Separate one-time migration costs from recurring platform and operating costs.
How should migration ROI be calculated?
Calculate migration ROI by comparing expected, time-bound benefits with implementation and ongoing costs over an agreed period. Document assumptions and model a conservative case because benefits and schedules are uncertain.
What hidden migration costs should be considered?
Hidden costs often include data cleanup, redirected URLs, integration changes, content editing, staff training, dual-system operation, vendor exit fees, and post-launch support. Also, budget for business time spent reviewing and approving the work.
How should migration risk be included in the decision?
Include risk by estimating the likelihood and impact of delays, data errors, revenue disruption, and adoption problems. Show mitigation cost and a downside scenario alongside the expected return.
A quick store check
Choose one proposed benefit and record its current baseline, target, measurement owner and deadline. Remove benefits that cannot be observed.
Foundation · 2 min
Frequently asked questions
Who should own the migration business case?
An accountable business leader should own it, with estimates and risks supplied by technical, operational, and financial specialists.
Should expected revenue growth be guaranteed?
No. Model it as an assumption with a conservative case and measure it after launch.