Foundation · 2 min
What you need to know
Which ecommerce actions should require approval?
Require approval for actions with material financial, customer, privacy, security or irreversible impact, based on thresholds and role separation.
Should refunds require approval?
Approve refunds above risk thresholds or outside policy while allowing trained agents to resolve ordinary cases promptly.
Should large discounts require approval?
Large or margin-breaking discounts should require commercial approval tied to customer, reason and expiration.
Should price changes require approval?
High-impact price changes need approval; approved bounded updates can proceed through delegated authority.
Should customer-data exports require approval?
Customer-data exports should require a valid purpose, scoped dataset, authorized requester, secure delivery and auditable approval.
Should app installations require approval?
App installation should require business, security, privacy, cost and data-access review before privileged access is granted.
How many approval levels should an ecommerce business use?
Use the fewest levels that match risk; one approval is often enough, with a second only for exceptional value or sensitivity.
Can too many approvals slow ecommerce operations?
Yes. Measure waiting time and rejected or reworked requests, then remove approvals that do not change outcomes or control meaningful risk.
A quick store check
Measure approval wait time for refunds, discounts, prices, exports and apps and remove controls that do not affect risk.
Foundation · 2 min
Frequently asked questions
Does two-person approval eliminate fraud?
No. Approvers need independent evidence, suitable access, and audit review.
Can low-risk approvals be delegated?
Yes, through documented thresholds, training, and monitoring.