# Order Submission and Confirmation

> After a shopper presses Pay, prevent accidental duplicate submissions and show the real order outcome. A missing confirmation screen does not necessarily mean payment failed.

- Type: Merchant guide
- Level: Intermediate
- Reading time: About 4 minutes
- Audience: Written for store owners, builders, and designers refining high-performance ecommerce stores.
- Last updated: 2026-11-04
- Canonical page: https://academy.getzenbasket.com/merchant-questions/order-submission-and-confirmation/
- Part of: [Merchant Questions](https://academy.getzenbasket.com/merchant-questions/) on ZenBasket Academy

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## What you need to know

### What happens while submitting?

Display a processing state that prevents repeated clicks. Payment and order creation need a reliable mechanism to avoid charging twice, a disabled button alone does not guarantee a single charge.

### What should confirmation show?

When the order is confirmed, show an order number, purchased items, total, delivery details and a help route. The confirmation email should include the same verified order facts and a way to correct a problem.

### What if the page or email fails?

Check the payment provider and order record before asking the shopper to pay again. If payment succeeded, show the order in the account or provide support with a safe lookup path; resend confirmation after confirming the order exists.

### A quick store check

Simulate a slow submission, double tap and missing confirmation page. Verify the order record before telling the buyer to try again.

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## Frequently asked questions

### Should an account be offered afterward?

It can be optional if the store supports order history. Keep the completed order available to a guest without requiring an account.

### Where do I configure order confirmation?

Use verified [order](https://help.getzenbasket.com/orders/all-orders/) guidance and test submission, order records, confirmation pages and messages as one connected flow.

## Related articles

- **Payment Choices and Failures**
- **Checkout Funnel Measurement**
- [ZenBasket Build Guide](https://help.getzenbasket.com/zenbasket-builder/)